The Housing Management Team have published the April 2020 Newsletter for Lollard Street and it is available to read here.
RESPONDING TO CHANGE
Even in this environment of unprecedented life changes, we’d like to share with you some news on training and activities that follow government advice on social distancing, as we reinvigorate our commitment to you – our residents and our plans to build great homes. As your landlord we want to play our full part in helping you stay safe and well, and to continue to deliver the housing services you deserve.
INSIDE THIS ISSUE:
- Virtual College
- Yoga Sessions
- What's been happening
- Coronavirus Response
- Get Connected
- Homes for Lambeth Business Plan
- Housing Management Update
- Update from Homes for Lambeth CEO
- Key Contacts
Homes for Lambeth has started a new partnership with the Virtual College as we launch a series of online training courses which will be free to access for our Lollard Street residents and can be undertaken from home during our support for social distancing.
Available from 20 April 2020 you can become a student enrolled in:
- Nutrition and hydration
- Completing application forms
- Get moving, get healthy
To register your interest in any of these courses and find out more click here.
Currently, as this is a new programme, you can only enrol on one course. Places are limited. More information on these courses can be seen on the Virtual College website: www.virtual-college.co.uk.
We are really pleased to be able to offer some gentle yoga to residents on all of our estates and are excited to be working with qualified instructor and Lambeth resident Claire Hawkins www.clairehawkins.co.uk to deliver these online workshops through April.
• Wednesdays at 2pm – Seated yoga webinar. You can either phone in and listen or watch if you use Skype.
• Saturdays at 1.30pm – Yoga at home live YouTube broadcast.
Just visit www.engage.homesforlambeth.co.uk/yoga and the broadcast will begin automatically.
What's been happening
We were joined by Pam Wallace from the London Learning Consortium who help Londoners access training opportunities in Maths and English and getting advice on employability.
Pam met individually with all the residents that come along with another 13 residents who could not attend in person given details of LLC’s various offers.
Following the Government’s advice on social distancing and protecting the most vulnerable, we have suspended all consultations, meetings and drop-in sessions. This period started from Tuesday 17 March 2020. We want to continue to liaise with you and offer appropriate activities and signposting to support now the nation has been asked to remain at home.
For us to do this please make sure we have your contact details; an email, landline and/or mobile phone number. Share this information with us as soon as you can.
For more information click here.
As a modern social landlord, we want to provide you with up-to-date technology to keep in touch with us, manage your housing issues and get information at the touch of a button.
Pinnacle has now upgraded their Engage Portal, which is a confidential online space exclusively for Lollard Street residents. The changes have made it faster and easier to use, so this the perfect time to make the switch to digital and stay connected!
You can access the portal from your laptop, tablet or mobile phone, and use it to;
- Report repairs and maintenance issues
- Contact Pinnacle’s housing office
- Pay your rent online, and check your rent account
- Stay up to date with information about our services and our community, and
- Join in with a Residents Forum where you can share your views about living on the estate
To start using the portal, go to lollardstreet.homesforlambeth.co.uk and follow the steps to set up your account.
Homes for Lambeth Business Plan
Our latest business plan, covering our detailed programme of work 2020 to 2023 was published last month and outlines what will be delivered over the next three years.
To download the Homes for Lambeth business plan, click here.
Building great relationships with you is crucial for us to become the exemplary landlord you deserve. We will work alongside you, provide you with the information you need, create a dialogue, listen to feedback and provide excellent customer service. It also means supporting you while your new homes are being built and when you have moved into your new home.
Housing Management Update
In the February Newsletter we mentioned some behaviour that was causing difficulties in managing the estate and keeping residents safe. We have since seen an improvement in people leaving litter and rubbish in the stairwells and elsewhere. Thank you for your cooperation. We also know that some of this behaviour, and the anti-social behaviour that was happening in the tower block at 3 Gundulf Street, was being done by people who are not our residents.
There have been no incidents in the last few weeks, but we will keep the situation under review.
Action on repairs
Some of the works needed in the lifts at 3 Gundulf Street have also been completed, and there has been a big reduction in the number of reports about the lifts not working properly. We are still working on this with our partners and will be adding some features to make sure the lifts are more reliable in future. We have also now completed works on the inner door of the lobby so that the entryphone system works properly in every way.
Thank you for bearing with us while we got these works carried out.
Update from Homes for Lambeth CEO
Hello, my name is Jitinder Takhar. I am Chief Executive Officer at Homes for Lambeth. Always an exciting and dynamic environment to work in, my role is to co-ordinate staff effort, collaborate with Lambeth Council and provide information to the Board to ensure they can guide and monitor the organisation effectively.
Our vision at Homes for Lambeth is to build thriving communities and better futures for our residents. In the current environment we will be working harder than ever over the coming months to deliver our business plan commitments and provide you with a wide and diverse range of community activities, training and opportunities. This will involve different ways of communicating with you as we must all follow social distancing guidance.
We have already provided routes to interact over the internet, such as online yoga as well as using the more usual post and telephone to keep in touch.
I joined the organisation in autumn 2019 and want to bring my skills to bear and make a difference to people’s lives by nurturing talent at all levels - whether staff, at board level or with you as a resident.
What would I like to achieve here at Homes for Lambeth? To help build communities and homes that stand the test of time.
If you have any questions, please contact:
Pinnacle – Repairs line (24 hour number)
Phone: 020 3701 3569
Engage Portal: lollardstreet.homesforlambeth.co.uk
Sonia Alvarez, Pinnacle – Housing Manager
Phone: 0203 771 0136
John Knight, Homes for Lambeth - Housing Contracts Manager
Phone: 07949 208 610