Lollard Street Newsletter February 2021

  • The Housing Management Team have published the February 2021 Newsletter for Lollard Street and it is available to read here.


  • Housing Management Update
  • NEW: Monday Monthly Social Chats with your Resident Engagement Officers
  • National Apprenticeship Week events


Over the past three months, we have been working to target the highest priority issues across the estate. Targeting repairs and defects, we have seen progress and continued to work alongside residents and professional bodies to improve the lives of all Lollard Street residents.

Residents in 3 Gundulf St may have noticed a new bollard has been installed outside their front door and we are happy to report that since then, no breakdowns have been reported.

We have also seen an increase in resolved defects over the past few months as we near the end of the two-year warranty period. You will be contacted by our team over the next two months to check that there are no new or outstanding defects in your property.

We are also continuing to contact all residents to check how you’re doing in the current lockdown. If you’ve missed this call or need any assistance between your calls, please call us on
020 3701 3569 and we will do our best to help or signpost you to the correct support services.

Defects across the estate

As our contractors continue to work across the estate, there’s less than three months until the warranty expires on your properties and the repairs process changes across the estate.

As part of this change, we will be conducting safe inspections of all communal areas across the estate and we are asking that all residents let us know about any current defects in your property before Monday 15th February 2021.

You will receive a letter next week with more information on this.

You can contact us by phone on 020 3701 3569 or email at [email protected]

Cleaning and rubbish dumping on the estate

Over the next week we will be sending you a letter to get your views on the cleaning provided on the estate. We know that many of you are unhappy with the current frequency of cleaning. We also have issues with rubbish not being put in the bin store areas by residents.

You are responsible for using the bin store appropriately and not leaving bags outside of the bins or bin area. This affects service charges as additional bin collecting and cleaning will result in higher costs for all.
Please be mindful of the impact this has on your neighbours.

We will be sending you an online meeting date to come and share your views and will provide a proposal which you can return your views on the costs of increased cleaning and how much this will increase service charges by. We would like to work together with you on finding a solution to this issue.

We welcome all views please do get involved.

SSE and your electricity bills

You are responsible for all electricity charges starting from the day you moved into your property.

If you have not registered with SSE or changed to another provider of your choice, your supply may be changed to a pre-pay meter without warning or request.

Please ensure you have registered with SSE or another electricity provider. If you need to register yourself you will need your tenancy start date and you may require your initial meter reading which the housing management team can provide at request.

We thank you in advance for your co-operation on this urgent matter.
If you are experiencing financial difficulties, we can refer you to a welfare advisor. Please call or email us for advice. The utility companies should also be able to assist you with a payment plan.



We have recently launched an Interactive Repairs Portal, FixFlo, where residents can log any repairs that they may have.

You can access FixFlo by visiting

If any resident has forgotten their login details they can click on the `Forgot password ?’ link to be re-registered.



We held a Residents Forum on 15 and 21 December that was split over 2 sessions.

The meeting was productive, and we would like to thank all residents that attended.

We will continue to work with the Lollard Street Residents Association and will let you all know the details of the next Residents Forum.

For more information, contact David Silvey on [email protected]



We offer a range of activities for our residents, from yoga sessions to improving your digital skills. For more information, visit


Digital Horizons is an introductory programme for residents who may have an iPad or tablet but need to build confidence in using it and accessing the internet.

This term, we will be introducing ‘Learn My Way’, continuing on email management as well as accessing YouTube.

We are a friendly group and meet every Friday at 2pm via Zoom.

These sessions are useful for those who want to brush up on their internet skills. If you aren’t on the internet at the moment and have difficulties in getting a tablet or connecting to the internet, please get in touch as we may be able to help.

Contact Wendy by phone, 07507 644 645 or by email, [email protected]


Our yoga sessions are continuing every week. We are running sessions that you can listen to and join in with your phone and others which are on Youtube for you to participate in.

  • Wednesdays at 2 to 3pm (phone / Skype)
  • Saturdays at 12.30pm (live on YouTube)


Future Learn is a digital learning platform, giving you opportunities to learn new skills, boost your knowledge, pursue a new hobby and lots more.

There are a variety of free courses to choose from, as well as paid-for courses. During the current lockdown, it is an ideal time to broaden your horizons.

For more information, visit:


Homes for Lambeth’s employability team are hosting two online events to promote National Apprentice Week, 8 to 12 February 2021.

This will give you an opportunity to find out about current apprenticeship, job and training opportunities with the Berkeley Group, Homes for Lambeth, Lambeth Council and the Metropolitan Police.
These events are taking place on:

  • Tuesday 09 February
  • Thursday 11 February.

We are expecting a high demand for these sessions, therefore to register your interest please contact Filipa Baptista on
[email protected]


Online seated yoga (webinar) Wednesdays (weekly) 2 to 3pm
Resident Phone Drop Ins Mondays (weekly) 4 to 5pm
Yoga at home Saturdays (weekly) 12:30 to 1:30pm
Virtual College Ongoing Online at your own place



Latest Government policy on Social Housing

Samantha Herelle, Director of Operations at Homes for Lambeth will lead the discussion on the recommendations from the government’s social housing white paper and
how this will lead to thriving communities on HFL estates and sites.

This session is for those that have been allocated a new homes by Homes for Lambeth.

Join via Zoom on the link below:

• Tuesday 16 February, 6:30pm

Meeting ID: 996 5864 1214


After the successful Brew Monday event on 18 January, your Resident Engagement Officers wish to continue this initiative by having regular monthly events. Residents will have the opportunity to have a chat with us and other residents from all estates.

Our previous event saw residents joining with Homes for Lambeth’s engagement team to chat and connect with other Lambeth residents.

We would love for you to join our next monthly Monday social chat! These will be held at 2 to 3pm on:
• Monday, 22 February
• Monday, 22 March
• Monday, 19 April
Join Zoom Meeting :

Meeting ID: 979 9712 4521

Passcode: 341924



I’m Shaheen, the new Housing Contracts Manager at Homes for Lambeth. I have joined HFL to set up the new Housing Management service. So far, I have been getting to know
many people that are involved with managing the properties you live in, including staff from the Council and Pinnacle. I enjoy meeting new people, and I’m looking forward to visiting Lollard
Street and meeting you all as soon as I can.

One of my strengths is to improve and make things better, and that is what I would like to continue doing with HFL. I’m here to listen, so I
can ensure that my team work together to provide you all with a happy environment and great home to live in.

Outside of work, I have a nail salon and can do a mean pedicure (even though I hate feet!). My advice is to embrace the things you dislike, as it turns out you might actually be good at them. I want residents to be happy with the services they receive, their homes, the local community and area that they live in. I want to work with the people who live in these neighbourhoods to get the result they all deserve.

Shaheen Mahtabuddin
Housing Contracts Manager

Key Contacts

If you have any questions, please contact:

Pinnacle – Repairs line (24 hour number)
Phone: 020 3701 3569
Engage Portal:

Sonia Alvarez, Pinnacle – Housing Manager
Phone: 0203 771 0136
Email: [email protected]

David Silvey - Homes for Lambeth Resident
Engagement Officer
Email: [email protected] 

Shaheen Mahtabuddin - Homes for Lambeth
Housing Contracts Manager
Phone: 020 4526 9323
Email: [email protected]


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